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Shipping & Returns

Shipping & Returns

Shipping:

South Shore Music / DiCenso’s Drum Shop is now offering FREE SHIPPING on most domestic US orders over $199.00 (Hawaii and Alaska and oversize packages excluded).

Flat rate shipping charges are as follows:

- 0-49 lbs. (under $199.00) $9.50

For items over 50 lbs we have a flat rate shipping policy depending on weight:


- 50-69 lbs. $20.00


- 70+ lbs to be determined on a item by item basis, as large packages such a P.A. and guitar cabinets, and drum sets may require additional shipping and insurance charges.

You will be notified via email when your item ships, and we will provide tracking information when we do so. Most orders ship within 24 hours of order date.

We currently do not ship internationally. All products in the FMIC family of brands are not available outside the US.

We usually ship via UPS Ground (3-5 business days), however we reserve the right to use the USPS Priority Mail for certain items. There will be an extra charge for expedited services.

Free shipping is not applicable to international orders, or orders to Alaska, Hawaii or Puerto Rico. We use the US Postal Service for international shipments (except Canada, where UPS Standard to Canada is used) to provide the lowest possible shipping charges.

Free shipping is applicable with purchase only. If you choose to return the item(s) you will receive a refund for the item(s) minus the cost of shipping both ways.

In case of damage during shipping please notify us via email as soon as any problems are discovered. We will immediately file claims with the appropriate carrier and keep you informed of the progress of the claim. If expedited freight is requested please email or call, as we can arrange these services for an extra shipping fee.

Returns:

We want you to be satisfied with your purchase! Therefore we offer a 14 day return policy. If you are not satisfied with your purchase for any reason, we will accept returns for exchange or store credit, less any shipping fees incurred by us. Special orders, drop shipped items and discontinued items are not returnable. Customer is responsible for shipping fees both ways. Items must be in the same condition as received, any manuals, power supplies or other original literature included.

If you would like to return a product purchased from us, please notify us via email or give us a call at 888-860-6874 within 14 days of receiving your item(s). You will then receive an email with return instructions.

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TOLL FREE: 888-860-MUSIC

13 Washington Street

Weymouth, MA 02188

sales@southshoremusic.net

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